Payment Policy

At Hawears, we aim to provide a secure and straightforward payment experience. This Payment Policy explains the payment methods available at checkout, payment processing, billing information, refunds, and other payment-related terms.

1. Accepted Payment Methods

We currently accept the payment methods displayed and available at checkout through our secure payment processor, Stripe.

Depending on availability, payment options include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay
  • Google Pay

The payment methods available to you will be clearly displayed during checkout before you complete your purchase.

Payment method availability may vary depending on the order, product, location, or other applicable circumstances.

2. Payment Authorization

When you place an order, your selected payment method may be authorized for the total purchase amount.

An order may be processed after the payment has been successfully authorized or completed.

Receiving an order confirmation does not necessarily mean that payment has been successfully completed or that the order has already been shipped.

If payment cannot be successfully authorized or completed, we may be unable to process the order.

3. Payment Security

We use Stripe, a trusted third-party payment processor, to process payments securely.

Hawears does not intentionally store complete credit or debit card numbers on its website servers.

Payment information is collected and processed directly by Stripe according to its own privacy policy, security practices, and terms.

Customers should only enter payment information through the secure checkout process provided on our website.

4. Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order.

This may include:

  • Full name
  • Billing address
  • Email address
  • Phone number
  • Payment information
  • Other information required by the payment provider

Incorrect or incomplete information may result in payment processing delays, failed transactions, or order delays.

5. Failed or Declined Payments

If a payment is declined, rejected, or cannot be successfully processed, the order may not be completed.

If you experience a declined payment, please:

  • Verify that your payment information is correct.
  • Confirm that your payment method has sufficient available funds or credit.
  • Contact your bank or card issuer if necessary.
  • Try another payment method available at checkout.

Hawears cannot control payment authorization decisions made by banks, card issuers, or Stripe.

6. Currency

All product prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.

Any applicable payment-provider conversion rates, foreign transaction fees, or other charges imposed by a customer’s bank or card issuer are the responsibility of the customer.

7. Order Total

The total amount payable for an order will be displayed during checkout before the order is completed.

The applicable product prices, shipping charges, discounts, taxes, and other applicable charges will be shown where applicable.

Our standard shipping is currently free for eligible U.S. orders.

Please review the checkout page carefully before submitting your order.

8. Payment Confirmation

After successfully placing an order, you may receive an order confirmation by email containing information about your purchase.

If you do not receive an order confirmation, please check your spam or junk folder before contacting us.

If you believe you have been charged but did not receive an order confirmation, contact us so we can assist you.

9. Refunds

Approved refunds are issued according to our Return & Refund Policy.

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

We normally process approved refunds within 10 business days after the returned item has been received and the return has been approved.

After the refund has been issued by Hawears, additional processing time may be required by your bank or card issuer before the funds become available.

10. Cancellations

If you need to cancel an order, contact us as soon as possible.

Email: support@hawears.store

We will make reasonable efforts to process cancellation requests received before an order has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If the order cannot be cancelled, you may need to follow the return procedure described in our Return & Refund Policy.

11. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same order or that an incorrect payment amount was charged, please contact us at support@hawears.store.

Please provide your order number and relevant payment information so we can investigate the issue.

12. Payment Disputes

If you have a question or concern about a payment or transaction, please contact our customer support team before initiating a payment dispute where possible.

We will review the matter and work with you to resolve legitimate payment or order issues.

Nothing in this section limits any rights you may have under applicable law or the terms of your payment provider.

13. Third-Party Payment Provider

Payments on our website are processed through Stripe, an independent third-party payment provider.

Stripe has its own:

  • Terms and conditions
  • Privacy policies
  • Eligibility requirements
  • Fees
  • Transaction limits
  • Security procedures

Your use of this payment service may therefore be subject to Stripe’s terms.

14. Contact Information

Business Name: Hawears

Email: support@hawears.store

Business Address: 452 64th St, West New York, NJ 07093, USA

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Saturday: Closed
Sunday: Closed

Contact Us

If you have questions regarding payments, billing, refunds, or your order, please contact us:

Email: support@hawears.store

Phone: +1 (438) 521 1854